Privacy Policy

1. Introduction

Auri ("we", "us", or "our") operates a food delivery platform that helps customers discover restaurants and order food for delivery. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, and profile details you provide when creating an account.
• Location data: delivery addresses and location information used to show nearby restaurants and fulfil orders.
• Order information: order history, payment details (processed securely by our payment provider), and delivery preferences.
• Communications: messages you send to us, including support requests and restaurant registration enquiries.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process and fulfil food orders and deliveries
• Display restaurants and menus available near your location
• Process payments and prevent fraud
• Send order updates, notifications, and service-related communications
• Improve our Services and develop new features
• Respond to your enquiries and provide customer support
• Comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Restaurants and delivery partners to fulfil your orders
• Payment processors (such as Stripe) to process transactions securely
• Law enforcement or regulators when required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. Australian users may also have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

To exercise your rights or make a privacy enquiry, please contact us using the details below.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at info@auri.au.